F.A.Q
Care:
F.A.Q
What color should I choose?
We have a wide selection of shades and you're sure to find the one that's right for you.You can also send usanemail tohello@bosslady.ptattaching a photo of your hair.We will be happy to recommend the tone that best suits your needs.
Can I dye/bleach the extensions?
We do not recommend that you color your extensions as they have already been painted and treated, although they can accept colors, we suggest that you ask a colorist for the opinion.
Staining can shorten the life of extensions or result in damage due to the process they went through. We cannot guarantee that you will get the desired result after other treatments. If you choose to do so, we do not assume responsibility for damage caused to the hair, nor do we provide any guarantee.
How long do extensions last?
It dependson your hair growth and how you took care of your extensions.
What is the best method for me?
We recommend different methods, depending on your hair type and the intended purpose.
How much hair is recommended?
It dependson your hair type, the desired results and the chosen method.
How do I take care of my extensions?
Natural hair extensions require a little extra care to stay in good condition for as long as possible. Take care of them the same way you take care of your own hair.
Can I style my extensions?
Treat your extensions like you treat your hair. Use a hair dryer or iron, but as with your own hair, never too hot and always use a thermal protector of your choice.
How do I apply/remove my extensions?
Extensions must be applied and removed by an experienced professional. (Except ponytails and clip extensions).
What type of hair is used in Boss Lady extensions ?
We use 100% Natural ( human) Remy hair in our extensions.
Orders:
F.A.Q
How do I order?
Simply searchfor the productand click “add to cart”, log in to save your information for future purchases or checkout as a guest.
Why should I buy online?
It's fast and safe. You will receive a confirmation email as soon as you place your order and you will always be up to date on the status of your order.
You can easily buy again by saving your details for future purchases.
What information is needed?
To process your order, we ask for the following information:
shipping and billing address.
phone number – in case we need tocontact youregarding your order.
email address (for order confirmation and invoice).
What is the value of the postage?
Shipping charges vary depending on your location and the number of products purchased. For an accurate estimate of shipping charges, proceed with the checkout process.
How can I track my order?
You will receive a shipping confirmation email with the corresponding tracking number .
When will I receive my order?
All items ship within 1-2 business days after payment is received.
PORTUGAL – 3 to 5 business days
EUROPE – 5 to 10 working days
REST OF THE WORLD – 7 to 21 business days
Exchanges and Returns:
We will gladly accept back your extensions for a full refund or exchange, within 14 days of receipt, provided they have not been opened and with the original hygiene seal intact.
For hygienic reasons, once the package is opened, the hair becomes final sale.
For hygienic reasons, hair accessories cannot be returned.
There are no return fees for returned items.
The original shipping fee is non-refundable.
The customer is responsible for the return shipping costs.
To start the return process, send an email to hello@bosslady.pt
You will receive an email with all the instructions, don't forget to quote the order number.
The return is your responsibility until you reach the Boss Lady.Make sure you use a reliable supplier and shipping method.
Once your return has been received and inspected, we will send you an email to notify you that we have received the returned item(s).We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to the original form of payment, within 10 business days.
Ombré, balayage or highlights, what's the difference?
Ombré Hair is a hair lightening method, in which the dark root is maintained to create a natural gradient effect, from root to tip. the lightening is intensified up to the ends.
Balayage is a French word meaning "sweeping". It's a coloring technique that gives you a supernatural "beach".
Balayage is a more natural technique than total hair coloring. It's the ideal choice if you want something subtle or to intensify the natural shine and add a new dimension to your hair.
Ombré is more horizontal and Balayage is more vertical, in short, Ombré is little more than a style; Balayage is a technique.
Highlights
Highlighting hair means isolating a few strands of hair and treating them with a dye or lightener to make them lighter than their base/natural color. … This can be used to get a more natural look or create highlights in the hair.
Traditional locks use a “foiling” technique in which the hair strands are lightened from root to tip in a specific cut pattern, leaving a bit of natural hair between each sheet.